Contact Catacombs Media
Our Products
Where do you source your media?
That’s a complicated question – some of these tapes are coming from our own collections. Others we purchase at thrift stores, flea markets, garage sales, and oftentimes, in bulk from folks.
Are your products guaranteed to work?
With older physical media, we cannot guarantee that all products will work flawlessly. There are a lot of factors that can influence how well dead media will preform. Additionally, we sell a lot of tapes and have a lot of stock. We cannot realistically watch each tape from beginning to end. What we do is we inspect each tape for physical defects (broken plastic, mold, snapped tape, etc.) before shipping them out to you. We’ve run into very few situations where a tape was wholly defective at shipping. All of our tapes are sold as is but if you are unsatisfied with your purchase, please reach out to us with any questions.
Why should I buy from you instead of eBay or Amazon?
We are a group of collectors and enthusiasts, and we’ve been buying online for many years. We still buy on Amazon and eBay from time to time. But as you may know, demand for dead media has been increasing year-after-year, which has led to more ridiculous prices from sketchy sellers new to the dead media game. We’d encourage you to shop with us because we are like-minded individuals who know our stuff and we know how to conduct business with fellow collectors. Plus we are just a couple of pretty cool dudes.
Why are you charging me sales tax? I don't get charged sales tax on eBay.
Actually, you kind of do. Since some recent changes to the sales tax code relating to online purchases, eBay has been taking applicable sales tax from every transaction – you just don’t see it because that info goes directly to the seller. So the increase in the last year of prices of dead media can be partially blamed by sellers “baking in” sales tax to the final price of the product. We separate out sales tax and shipping from the price of the product for complete transparency.
Your prices are lower than other places. How can you do that?
Because we built our own selling platform. The problem with other platforms is that they charge extravagant fees, so ultimately that cost trickles down to you, the customer, in the form of higher-priced products. We are not looking to get rich off of dead media (though that would be pretty cool!) and we are enthusiasts like you, so we just wanted to create a reasonable marketplace for these items.
Why should I trust you guys? I don't even know who you are.
You trust random people on eBay, Amazon, and Facebook groups all the time – so why not us too? But in all seriousness, between all the Catacombs Media LLC partners, we have decades of experience in selling online. We know that our reputation means everything so we protect it by providing quality products and excellent customer service.
My Orders
I placed an order but it says "processing". What does that mean?
That means we have received your order and we will begin packaging it up on shipping it out to you. If you placed your order before 9PM on Friday night, expect your order to be processed and shipped out by the next Tuesday. We are a bunch of guys with day jobs and we have to do all of this on the weekend, so we appreciate your patience!
I see my order is marked as "Complete". What does that mean?
That means it has been boxed and shipped out. Look for an email from us with tracking information.
The tracking number you sent me doesn't show any movement.
We ship all products via USPS Media Mail and sometimes there is a lag time in updates from when a label is created and when it starts moving through the USPS system. If it’s been over a week with no movement, please contact us.
Can I save my credit card to my account for future use?
For security purposes, we do not allow for the saving of credit cards in our system. This is to protect your sensitive information. And we just don’t want to have such things sitting on our server or in either of our third-party payment processors (Stripe and PayPal).
Other Questions
I'm currently selling on eBay and Amazon. Can I sell on here?
We are currently not accepting any new sellers, but we will be soon. All sellers go through a thorough review of their price and fulfillment procedures before being introduced to the platform. We do this to ensure that the quality of customer service we expect from ourselves extends to our sellers. We don’t let just anyone sell on our platform. If you are interested in selling through us, please reach out to us via the contact form or by email.
I'm an independent filmmaker or distributor and I want to sell my products in your store.
Super cool. We can absolutely host your products once we’ve verified ownership and coordinated on fulfillment. Please reach out via our contact form or email to start the conversation.
Are you ever going to sell other things than tapes?
That’s the plan – we just have a whole bunch of tapes right now that we need to get out of the ol’ warehouse. We are collectors of DVDs, Blus, posters, memorabilia, and more so expect that on the site at some point.
I'm looking for a specific movie - can you find it for me?
What we have on the site, we are selling. When it comes to acquiring specific tapes, keep returning to the site each week to see if it pops up. If you are really desperate, send us an email and maybe we can point you in the right direction.
Are you in the Facebook groups?
Yes, we all are. And we are in a bunch of them. And yes, some are better than others. No, we will not invite you to them.